The Reality of Emergency Maintenance Calls
It’s 2 AM on a cold January night in Chicago, and your phone rings. Your tenant in Harvey is calling about no heat, standing water in the basement, or a gas smell in the kitchen. As a landlord in Chicago’s south suburbs, emergency maintenance calls are an inevitable part of the business – but how you handle them can make the difference between a minor inconvenience and a major catastrophe.
At M Property Group LLC, we field emergency calls 24/7 for properties throughout the south suburbs. Over the years, we’ve developed systems and processes that protect both properties and tenant relationships while managing costs and liability. This guide will help you build your own emergency response system.
